RETURNS POLICY
As a small, independent family business, we take immense pride in the quality of our products and the service we provide. Due to the nature of our operations, we can only accept returns for items that are faulty or defective.
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What to Do If Your Item is Faulty or Defective
If you believe an item you've purchased from us is faulty or defective, please contact us within 14 days of receiving your order. You can reach us via:
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Our Contact Us Form: fradleyhomeware.co.uk/contact
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Email: hello@fradleyhomeware.co.uk
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Phone: 0333 880 6576
When you contact us, please provide:
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Your order number.
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A clear description of the fault or defect.
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Photographs or videos of the fault, if possible.
We will then assess the issue and, if the item is confirmed to be faulty or defective, we will offer you a replacement or a full refund.
Important Notes
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Proof of Purchase: All returns must be accompanied by valid proof of purchase (e.g., your order confirmation or receipt).
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Original Condition: While we understand that faulty items may not be in their original packaging, we kindly ask that you return all components of the product.
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Return Shipping: If your item is confirmed to be faulty or defective, we will cover the cost of return shipping and provide instructions regarding how to send the item back to us.
Thank you.
The Fradley Homeware Team